Question 1

What is Soft Reboot Wellness?

Accepted Answer

Soft Reboot Wellness is a physician-led integrative medicine clinic in Menlo Park, California, specializing in IV ketamine therapy, ketamine-assisted psychotherapy (KAP), Stellate Ganglion Block (SGB), and nervous system-focused care for depression, anxiety, PTSD, trauma, chronic stress, Long COVID, dysautonomia, and chronic pain.

Founded by Dr. Sara Herman, MD, ABOIM, Soft Reboot Wellness combines evidence-based medicine with a compassionate, trauma-informed approach to healing. Dr. Herman is a board-certified anesthesiologist, board-certified integrative medicine physician, Harvard-trained cardiac anesthesiologist, and MAPS-trained psychedelic medicine provider with nearly two decades of experience administering ketamine.

Patients throughout the San Francisco Bay Area seek care at Soft Reboot Wellness for personalized, physician-supervised treatment focused on safety, nervous system regulation, and lasting transformation.

Question 2

Who is Dr. Sara Herman, MD, ABOIM?

Accepted Answer

Dr. Sara Herman, MD, ABOIM, is a board-certified anesthesiologist and board-certified integrative medicine physician specializing in IV ketamine therapy, ketamine-assisted psychotherapy (KAP), and Stellate Ganglion Block (SGB) treatment for PTSD, anxiety, trauma, depression, chronic stress, and nervous system dysregulation.

Dr. Herman founded Soft Reboot Wellness in Menlo Park, California to provide a highly personalized, trauma-informed approach to mental health and nervous system healing. She combines the medical expertise of an anesthesiologist with advanced training in psychedelic-assisted therapy, Internal Family Systems (IFS), integrative medicine, and mind-body healing.

Unlike many ketamine clinics, every treatment at Soft Reboot Wellness is overseen by a physician with extensive experience administering ketamine in both hospital and outpatient settings. Dr. Herman has been administering ketamine since 2007 and brings nearly two decades of experience with patient safety, monitoring, and procedural medicine.

Her educational and professional training includes:

Stanford University, BA in Human Biology
Columbia University Vagelos College of Physicians and Surgeons, Doctor of Medicine (MD)
Harvard Medical School / Brigham and Women's Hospital, Residency in Anesthesiology
Columbia University Medical Center, Fellowship in Cardiothoracic Anesthesiology
Academy of Integrative Health & Medicine Fellowship
California Institute of Integral Studies (CIIS), Certificate in Psychedelic-Assisted Therapies and Research
MAPS MDMA-Assisted Therapy Training Program
Integrative Psychiatry Institute, Psychedelic-Assisted Therapy Certification
Integrative Psychiatry Institute, Advanced Certificate in Psilocybin-Assisted Therapy
The Ketamine Training Center, Ketamine-Assisted Psychotherapy Training with Dr. Phil Wolfson
Internal Family Systems (IFS) Level 1 Training, IFS Institute
Internal Family Systems and Ketamine-Assisted Psychotherapy Training with Dr. Richard Schwartz PhD
Hakomi Psychedelic-Assisted Psychotherapy (HPAP) Training, Embodywise

Dr. Herman collaborates closely with therapists, psychiatrists, primary care physicians, concierge physicians, and other healthcare providers to ensure patients receive comprehensive, coordinated care. Her approach emphasizes safety, preparation, integration, and lasting transformation rather than symptom management alone.

Patients travel from throughout the San Francisco Bay Area and Northern California seeking treatment at Soft Reboot Wellness for depression, PTSD, anxiety, trauma, burnout, chronic pain, Long COVID, dysautonomia, and stress-related conditions.

Question 3

What conditions does Soft Reboot Wellness treat?

Accepted Answer

Soft Reboot Wellness treats treatment-resistant depression, PTSD, anxiety, OCD, burnout, chronic pain, long COVID with dysautonomia, insomnia, and perimenopause-related mood and anxiety symptoms. All treatment plans are individualized and begin with a medical consultation with a physician.

Question 4

Where is Soft Reboot Wellness located?

Accepted Answer

Soft Reboot Wellness is located in Menlo Park, California, on the San Francisco Peninsula. The clinic serves patients from San Francisco, the East Bay, South Bay, and Silicon Valley. Out-of-state patients are also seen.

Question 5

How do I get started at Soft Reboot Wellness?

Accepted Answer

Getting started begins with completing our comprehensive intake packet, which includes your medical history, psychiatric history, current medications and supplements, and informed consent documents. Once your intake is reviewed, you will meet with a Soft Reboot Wellness physician for a virtual or in-person consultation.

During this appointment, we discuss your symptoms, health history, treatment goals, and prior therapies to determine whether IV ketamine therapy, ketamine-assisted psychotherapy (KAP), Stellate Ganglion Block (SGB), or another integrative treatment approach may be appropriate. Our goal is to ensure that every treatment plan is personalized, safe, and aligned with your unique needs.

Question 6

What if something doesn't go as planned?

Accepted Answer

At Soft Reboot Wellness, we believe healing happens in relationship, and relationships are imperfect. While we strive to provide exceptional care, we are also human. Misunderstandings, disappointments, and communication challenges can occur.

When they do, we encourage patients to talk with us. We believe that repair, honest communication, and working through challenges together can be an important part of the healing process. Our commitment is not to be perfect, but to approach concerns with openness, humility, and a genuine desire to understand and improve.

Healing is rarely linear, and sometimes the most meaningful growth comes from learning that relationships can withstand honesty, feedback, and repair.

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